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Unable to get surround sound on my Vizio TV

Updated: October 29, 2019 17:46
Unable to get surround sound on my Vizio TV
Answer ID 4915

 

This is a known issue we are actively working on.
 
For now, you can work around the issue by following these instructions
 
1.  Open Settings > Device preferences > Display & sound > Advanced Sound Settings > Available Formats
2.  Select manual mode
3.  Enable AC-3
4.  Disable EAC-3 and Atmos
 
You should now be able to hear surround sound from your soundbar or receiver

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